Contact information

Last updated November 7, 2026

Grenoasia operates the online store at grenoasia.shop.

Customer support

You can also reach us through our contact form.

Order enquiries

For questions about an order, include your order number and a description of the issue. For shipping information, see our Shipping policy.

Returns and refunds

Contact us within 30 days of delivery to request a return. We will provide return instructions and the applicable return address. Grenoasia covers return shipping costs for returns arranged under our Return and refund policy.

Privacy enquiries

For questions about personal information or privacy rights, email info@grenoasia.shop. Our Privacy policy explains how personal information is handled.