Shipping policy

Last updated November 7, 2026

This policy explains shipping charges and estimated delivery times for orders placed with Grenoasia.

Shipping charges

Order value	Standard shipping charge
US$20 or more	Free shipping
Under US$20	US$8

Amounts are in US dollars. The shipping threshold is based on the merchandise subtotal, excluding shipping charges and taxes.

Processing and delivery estimates

Order processing takes 1–2 business days.
Shipping transit takes an estimated 3–7 business days after dispatch.
Total estimated delivery time is 4–9 business days, including processing and transit.

Business days are Monday through Friday, excluding public holidays. These timeframes are estimates. Carrier disruptions, weather or other delivery issues can affect arrival times. Contact us if an order is delayed so we can help investigate.

Shipping destinations

We currently ship to the United States. Please enter your delivery address at checkout to confirm that delivery is available for your location.

Order tracking

When your order ships, we will send the available shipping confirmation and tracking details to the email address provided with your order. Tracking updates can take time to appear in the carrier's system.

Address changes and cancellations

Please check your address before submitting an order. If you need an address correction or cancellation, contact us as soon as possible. Changes depend on the order's processing and dispatch status.

Lost, damaged or incorrect deliveries

Contact us if a package is delayed, lost, damaged or contains an incorrect item. Include your order number and a description of the issue so we can review it and arrange the appropriate next steps.